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demand for Kawa support?
- To: kawa at sources dot redhat dot com
- Subject: demand for Kawa support?
- From: Per Bothner <per at bothner dot com>
- Date: Sun, 30 Sep 2001 15:58:40 -0700
I've been thinking about offering some kind of technical support for Kawa.
So I thought I'd ask the people on this list if they think that would be
valuable.
I haven't nailed down terms, nor do I know much about what is a reasonable
rate. I was thinking $2400 per year per contact person (i.e. for each
individual
in an organization enititled to send a request). This would entitle you to
priority support by phone or email, where "support" does not mean that
problems are guanteed to be fixed. However, it guarantees a speedy
response,
perhaps answering how Kawa can do something, why Kawa does something
unexpected, or a workaround when that is suitable. Sometimes, the response
may include a patch, in case of an easy-to-fix bug or missing feature or
poor
documentation. The contract can be cancelled by either party, with "unused
support" refunded. (This is partly an "out" to protect myself from
abuse - or
in case I get way too busy and cannot provide proper support.)
Would there be interest in something like this? Do the terms seem
reasonable?
--Per