Cannot connect

[Adam Dinwoodie]

On 12/08/2015 15:23, Kai Hartrampf wrote:
> Hello,
>
> I'm located in China, Guangzhou and cannot connect for some reason.
> I usually use IPSec, it works very well for me.
> Please see the Log below, it says that I should report this problem to 
> this mail.
>
> I have already downloaded and re-installed the newest version of my VPN,
> but it still doesn't work.
>
> -----
> Aug 12 10:19:14 PM: WiTopia Windows 2.3.2.217
> Aug 12 10:19:14 PM: Viscosity IPSec Engine Started
> Aug 12 10:19:14 PM: Running on Microsoft Windows 10 Home
> Aug 12 10:19:14 PM: ---------
> Aug 12 10:19:14 PM: Bringing up interface
> Aug 12 10:19:14 PM: Checking reachability status of connection...
> Aug 12 10:19:15 PM: Connection is reachable. Starting connection attempt.
> Aug 12 10:19:15 PM: 0 [main] vpnc 4484 find_fast_cwd: WARNING: 
> Couldn't compute FAST_CWD pointer.  Please report this problem to
> Aug 12 10:19:15 PM: the public mailing list cygwin@cygwin.com
> Aug 12 10:19:15 PM: warning: unknown configuration directive in 
> ./config.conf at line 1
> Aug 12 10:19:15 PM: te
> Aug 12 10:19:15 PM: tevpnc version 0.5.3
> Aug 12 10:19:15 PM: Device: WiTopia
> Aug 12 10:19:15 PM: TAP-Win32 Driver Version 9.21
> Aug 12 10:19:16 PM: response was invalid [1]: 
> (ISAKMP_N_INVALID_EXCHANGE_TYPE)(7)
> Aug 12 10:19:16 PM: Stream returned null value
> Aug 12 10:19:16 PM: Lost pipe to helper service
> Aug 12 10:19:16 PM: Bringing down interface
> Aug 12 10:19:16 PM: Bringing down routes
> Aug 12 10:19:16 PM: State changed to Disconnected

Hi Kai,

(Cc'ing you as I'm not sure you're signed up to the list.)

It looks like you're using WiTopia, which evidently uses some Cygwin 
applications under the covers. Your best bet is to contact WiTopia for 
support here; the people on this list will likely know nothing about how 
WiTopia uses Cygwin, so there is very little we can do.

If you do want to get support here, please take a look at the problem 
reporting guidelines at https://cygwin.com/problems.html. In particular, 
we need the `cygcheck -s -r -v` output, which tells us about your system 
configuration. If WiTopia haven't provided access to that utility, there 
is incredibly little we can do, so you will have to return to WiTopia 
for help.

It is probably also worth noting that, while WiTopia is a paid-for 
service, Cygwin is free, and the people on this mailing list are (with 
very few exceptions) volunteers. If you want paid-for support, as 
opposed to whatever the volunteers here decide to volunteer to look at, 
you should go hassle the people you're paying :)

Adam

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