Unknown Charge: Requesting Further Details

[info@ecosynthetics.com]

Hi there,

I trust this message finds you well. I am writing to inquire about an unknown debit that has appeared on my bank account from your store.

I do not have a record of making a order from your store in the recent past, and I am troubled that this may be an mistake. I would be grateful for it if you could give me with details regarding this charge.

Please let me know the following:
    The details of the order associated with this charge (e.g., products bought, order's number).
    Any measures I need to take if this charge was made in mistake or if it is an unauthorized transaction.

Thank you for your quick assistance to this matter. I look forward to your reply.

Best wishes,
Jessica Berge