installer crashed on Windows 11; ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}

[Rupin Dhanoa]

plain text


Hi Guys,
setup-x86_64.exe crashing from me on Windows 11 (Version 10.0.22621 Build 22621) on dell laptop (12th Gen  Intel i7-12800H, 2400 Mhz).
Memory dump analysis in Windows debugger shows:
----------------------------
ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

EXCEPTION_CODE_STR:  c000001d
----------------------------


Below is Windows debugger memory dump analysis full output:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Windows Debugger full output:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\3423599\AppData\Local\CrashDumps\setup-x86_64 (4).exe.18808.dmp]
User Mini Dump File with Full Memory: Only application data is available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22621 MP (20 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Fri Jun 23 14:57:47.000 2023 (UTC - 4:00)
System Uptime: 4 days 6:22:50.601
Process Uptime: 0 days 0:00:02.000
............................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(4978.db10): Illegal instruction - code c000001d (first/second chance not available)

+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based    |
| "Shadow Stack" may be available to assist in debugging and analysis.   |
| See aka.ms/userhsp for more info.                                      |
|                                                                        |
| dps @ssp                                                               |
|                                                                        |
+------------------------------------------------------------------------+

For analysis of this file, run !analyze -v
*** WARNING: Unable to verify timestamp for setup-x86_64 (4).exe
setup_x86_64__4_+0x105c27:
00000000`00505c27 d6              ???
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1202

    Key  : Analysis.Elapsed.mSec
    Value: 6707

    Key  : Analysis.IO.Other.Mb
    Value: 6

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 17

    Key  : Analysis.Init.CPU.mSec
    Value: 77

    Key  : Analysis.Init.Elapsed.mSec
    Value: 8442

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 103

    Key  : Failure.Bucket
    Value: ILLEGAL_INSTRUCTION_c000001d_setup-x86_64_(4).exe!Unknown

    Key  : Failure.Hash
    Value: {907c0b84-d3f6-bacc-6ae8-dce0ed8b49d4}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 368570

    Key  : Timeline.Process.Start.DeltaSec
    Value: 2

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1


FILE_IN_CAB:  setup-x86_64 (4).exe.18808.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
rax=0000000000000224 rbx=00000000007b80d0 rcx=0000000000905b48
rdx=0000000000000352 rsi=0000000000401000 rdi=00000000008f0008
rip=0000000000505c27 rsp=0000000000b0fed8 rbp=0000000000000000
r8=0000000000b0d4e0  r9=0000000000b0d4b8 r10=00000000007f38c0
r11=00000000008a0712 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010200
setup_x86_64__4_+0x105c27:
00000000`00505c27 d6              ???
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000505c27 (setup_x86_64__4_+0x0000000000105c27)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME:  setup-x86_64 (4).exe

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

EXCEPTION_CODE_STR:  c000001d

STACK_TEXT:  
00000000`00b0fed8 00000000`008f4c4d     : 00000000`00000000 00000000`004f24da 00000000`006e13fc 00000000`00b0c040 : setup_x86_64__4_+0x105c27
00000000`00b0fee0 00000000`00000000     : 00000000`004f24da 00000000`006e13fc 00000000`00b0c040 00000000`00401000 : setup_x86_64__4_!BZ2_bzerror+0x365f8d


FAILED_INSTRUCTION_ADDRESS: 
setup_x86_64__4_+105c27
00000000`00505c27 d6              ???

SYMBOL_NAME:  setup_x86_64__4_+105c27

MODULE_NAME: setup_x86_64__4_

IMAGE_NAME:  setup-x86_64 (4).exe

STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID:  ILLEGAL_INSTRUCTION_c000001d_setup-x86_64_(4).exe!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {907c0b84-d3f6-bacc-6ae8-dce0ed8b49d4}

Followup:     MachineOwner
---------


Thank you,
Rupin